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		No cover image available No cover image available Impact of big-five personality traits on perceived service quality of registered tour guides in Sri Lanka by Thilakarathne, S.M.N.M ; Dhammika, K.A.S [Supervisor ]. Language: Publication details: Kelaniya : University of Kelaniya, 2023Dissertation note: University of Kelaniya Commerce & Management Studies Human Resource Management Availability: Items available for reference: Main Library Not for loan (1) . Collection(s): Postgraduate Thesis Collection . Add to cart (remove)
		No cover image available No cover image available Impact of perceived leadership styles on service quality : with reference to administrative and other executive staff of state Universities in Sri Lanka by Sadeesha, W.K.R ; Dhammika,K.A.S [Supervisor ]. Language: Publication details: Kelaniya : University of Kelaniya, 2022Dissertation note: University of Kelaniya Commerce & Management Studies Human Resource Management Availability: Items available for reference: Main Library Not for loan (1) . Collection(s): Postgraduate Thesis Collection . Add to cart (remove)
		No cover image available No cover image available Improving the service quality for passengers through training of the front line staff : A study based on the international airport in Sri Lanka by Sirimanne, H. P. I ; Dissanayake, D. R. Language: English Language Publication details: Kelaniya : , Dissertation note: University of Kelaniya Commerce & Management Studies 2012 Availability: Items available for reference: Main Library Not for loan (1) . Collection(s): Postgraduate Thesis Collection . Add to cart (remove)
		No cover image available No cover image available Influence of service quality on customer loyalty in the telecommunication industry in Sri Lanka by Dahanayake, P ; Samarakoon, S.M.A.K [Supervisor]. Publication details: Kelaniya : University of Kelaniya, 2021Dissertation note: University of Kelaniya Commerce & Management Studies Commerce & Financial Management Availability: Items available for reference: Main Library Not for loan (1) . Collection(s): Postgraduate Thesis Collection . Add to cart (remove)
		Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions by George, Michael L. Language: English Language Publication details: New York : McGraw-Hill Companies, 2003Availability: Items available for loan: Main Library (1) . Collection(s): Lending Collection Call number: 658.562 GEO. Add to cart (remove)
		Service management : concepts, principles and applications for Sri Lanka by Gunawardana, Gamini. Language: English Language Publication details: Colombo : Dayawansa Jayakody, 2017Availability: Items available for reference: Main Library Not for loan (1) . Collection(s): Sri Lanka Collection Call number: 658 GUN. Add to cart (remove)

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