Improving the service quality for passengers through training of the front line staff : A study based on the international airport in Sri Lanka

By: Sirimanne, H. P. IContributor(s): Dissanayake, D. RLanguage: English Language Publication details: Kelaniya : Subject(s): Airports management | Service industries - Quality control | Travel agentsDissertation note: University of Kelaniya Commerce & Management Studies 2012
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Item type Current library Collection Call number Status Date due Barcode
Thesis Main Library
Sri Lanka Section 		Postgraduate Thesis Collection Not for loan TH000720

SC

University of Kelaniya Commerce & Management Studies MB 2012 2009

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