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		Business process improvement toolbox by Andersen, Bjorn. Language: English Language Publication details: Milwaukee, Wisconsin : ASQ Quality Press, 1999Availability: Items available for loan: Main Library (1) . Collection(s): Reference Collection Call number: 658.4063 AND. Add to cart (remove)
		The essence of business process re-engineering by Peppard, Joe ; Rowland, Philip. Series: The essence of management seriesLanguage: English Language Publication details: New York : Prentice - Hall, Inc., 1995Availability: Items available for reference: FSCL Not for loan (1) . Collection(s): Permanent Reference Collection Call number: 658.406 PEP. Add to cart (remove)
		Process analysis and improvement by Seppanen, Marvin ; Chandra, Charu ; Kumar, Sameer. Language: English Language Publication details: New York : McGraw-Hill/Irwin, 2005Availability: Items available for reference: Main Library Not for loan (2) . Collection(s): Permanent Reference Collection Call number: 658.4063 SEP. Add to cart (remove)
		Process analysis and improvement : tools and techniques by Seppanen, Marvin. Language: English Language Publication details: New York : McGraw-Hill/Irwin, 2005Availability: Items available for loan: Main Library (3) . Not available: Withdrawn (1). Collection(s): Audio Visual Collection . Add to cart (remove)

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