TY  - BOOK
AU  - Seppanen, Marvin
TI  - Process analysis and improvement : tools and  techniques
SN  - 0072857137
U1  - 658.4063 
PY  - 2005///
CY  - New York
PB  - McGraw-Hill/Irwin
KW  - Reengineering (Management)
N1  - Book [196295], [224893]; CD-ROM
ER  -