Process analysis and improvement : tools and  techniques 
<label>;</label> Seppanen, Marvin 
 - New York  McGraw-Hill/Irwin  2005 
<br/><br/> Book [196295], [224893] 
<br/><br/>CD-ROM 
<br/><br/><label>ISBN: </label>0072857137 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)
<br/><br/><label>Dewey Class. No.: </label>658.4063  / SEP