Baran, Roger J. <br/><br/>
Principles of customer relationship management 
<label>/ by </label> Baran, Roger J. 
<label>;</label> Galka, Robert J. <label>;</label> Strunk, Daniel P. 
 - Mason  Thomson Higher Education  2008 
 - xvi, 511 p. 
<br/><br/>SR 
<br/><br/><label>ISBN: </label>0324322380 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812  / BAR