TY  - BOOK
AU  - Sirimanne, H. P. I
AU  - Dissanayake, D. R.
TI  - Improving the service quality for passengers  through training of the front line staff: A study based on the international airport in  Sri Lanka
CY  - Kelaniya
KW  - Airports management
KW  - Service industries - Quality control
KW  - Travel  agents
N1  - SC; University of Kelaniya
ER  -