Sirimanne, H. P. I <br/><br/>
Improving the service quality for passengers  through training of the front line staff  A study based on the international airport in  Sri Lanka 
<label>/ by </label> Sirimanne, H. P. I 
<label>;</label> Dissanayake, D. R. 
 - Kelaniya 
<br/><br/>SC 
<br/><br/>University of Kelaniya 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Airports management<br/>Service industries - Quality control<br/>Travel  agents