TY  - BOOK
AU  - Harmon, Charles
AU  - Messina, Michael
TI  - Customer service in libraries : best practices
SN  - 9780810887480
U1  - 025.50973 
PY  - 2013///
CY  - Lanham
PB  - The Scarecrow Press, Inc.
KW  - Customer services-United States
KW  - Public services (Libraries)-United States
N1  - HETC-LISC; 238045; PR
ER  -