Serving online customers : lessons for libraries from the business world

By: Barclay, Donald ALanguage: English Language Publication details: Lanham : Rowman & Littlefield, 2014Description: vii, 222p : ill. ; 23 cmISBN: 9780810887329Subject(s): Libraries - Customer services | Libraries and the Internet | Library Web sitesDDC classification: 020.2854678
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